Video Tutorials

Learn how to view your customer list, search for existing customers, and add new ones with phone numbers and email addresses.

See how to add vehicles, link them to customers, and use VIN decoding to automatically fill in make, model, year, and more.

Create reusable service templates with parts, labor, fees, and sublets, so that you never have to re-enter the same details twice.

Track every job through your shop on a drag-and-drop Kanban board. Switch pipelines, filter by technician, and create new jobs.

Dive into a single job: move it through pipeline stages, add services from templates, view line items, add notes, and mark work complete.

Create estimates and invoices right from the job page, set due dates, apply taxes, send to your customer, and track payment status — all without leaving Support Lane.

Navigate the calendar, create manual appointments, update booking details, convert appointments to jobs, and link records for a seamless workflow.

Mark services as bookable, walk through the customer booking flow, manage pending requests on the staff calendar, and convert confirmed appointments into jobs.