Everything Your
Auto Shop Needs
Support Lane replaces the patchwork of tools most garage shops rely on. One platform for scheduling, invoicing, estimates, booking, customer management, and your customer-facing website.
Your schedule at a glance
Every booking lands on a calendar you can see at a glance. Confirm the appointments that work, reject the ones that don't, and mark them complete once the vehicle is out the door. Because customers can only pick from slots you have open, your calendar stays realistic instead of overbooked.
- See every appointment on one calendar
- Confirm, reject, or complete with a click
- Customers only see times you actually have available
- Know what your day and week look like before they start
Every conversation in one window
Talk to your customers by text or email from the same thread — they reply however they prefer, and you see it all in one place. The conversation carries their appointments and vehicles alongside it, so you have the context you need without switching screens, and you can send an invoice right from the chat.
- Text and email in a single conversation
- See the customer's appointments and vehicles beside the thread
- Send invoices without leaving the chat
- Keep a full history of what was said and when
Visual job tracking on a Kanban board
Track every repair job through your shop with a drag-and-drop board. Columns represent stages — scheduled, in progress, waiting on parts, ready for pickup, complete — so you always know where things stand.
- Drag and drop jobs between stages
- Multiple pipelines for different workflows
- Filter by technician
- Create new jobs directly from the board
Full visibility into every job
Open any job to see its complete picture: customer info, vehicle details, pipeline stage, assigned services, internal notes, and status controls. Move the job through stages, mark services as complete, or add notes for your team.
- Link customers and vehicles to every job
- Add services from your template catalog
- Track internal notes and job statuses
- Complete or cancel jobs with one click
Your shop's online presence, included
Every shop on Support Lane gets a professional customer-facing website. Edit your homepage hero, services page, about section, and contact details from the dashboard. Add testimonials, social media links, and your shop logo.
- Edit your homepage, services, about, and contact pages
- Showcase customer testimonials and reviews
- Integrate with social media
- Take bookings online, right from your site
Know every customer and every car
Keep a searchable database of all your customers with phone numbers, email addresses, and physical addresses. Link vehicles to their owners, use VIN decoding to auto-fill make, model, and year, and see the full service history at a glance.
- Search your customer database
- Decode VINs to get instant vehicle details
- Link multiple vehicles per customer
- View the full service history per vehicle
Build your service catalog once
Build your service catalog in one go — with parts, labor, fees, and outsourced work all pre-configured. Organize by category. Toggle services on or off for online booking. Add internal notes for your team. When you need a service, just pick it from your catalog.
- Parts, labor, fees, and sublets per template
- Categorize for easy lookup
- Control which services appear for online booking
- Internal notes visible only to staff
Pipelines that match your shop
Not every shop works the same way. Build custom pipelines with stages that fit your process. Define automations that trigger when a job enters a stage, and set a default pipeline for new jobs.
- Create unlimited custom pipelines
- Name and color-code stages
- Set step triggers for automation
- Choose a default pipeline for new jobs
Ready to simplify your shop?
Stop juggling spreadsheets, paper jobs, and separate invoicing apps. Support Lane brings it all together.